CUSTOMER SERVICE MANAGER

Our client is an international company and they are looking for an experienced Customer Service Manager with strong leadership skills to join the company.

Your main responsibilities will be to lead both the customer service and logistics teams, including staff responsibility for sales representatives in customer service; to ensure high-quality service; to develop and monitor KPIs related to customer satisfaction, response times, and case resolution; to drive sales individually according to the budgets – 60% manager, 40% sales; to work closely with the sales and logistics teams to improve the overall customer journey; to develop and implement routines for handling outbound calls and to drive improvement initiatives in customer experience and service processes.

You are the star we are looking for, if you have:

• A post-secondary degree or a vocational qualification in Business Administration, Service Management, Logistics, Retail Management, Supply Chain Management, Customer Service, Team Leadership or a related field;
• At least 3 years of leadership experience within customer service and good experience in B2B sales;
• Proven experience managing teams across multiple channels (phone, email, chat, in-person);
• Experience developing routines and processes that enhance customer journey and loyalty;
• Experience with outbound call handling;
• Experience in working with industrial, wholesales or production companies would be an advantage;
• Latvian and English at C1 level, Russian at B1 level;
• Comfortable working with CRM, case management and ERP system;
• Strong communication, team building and organizational skills;
• Customer centric mindset, structured and data-driven in your approach.

Company offers: competitive salary, bonus system, health insurance, necessary work equipment, sports activities at the office, great learning and self-development chances, opportunity to develop and build career within the company, social guarantees and dynamic working environment. This is your opportunity to join company with an international mindset and high-quality products! Become part of a team that values innovation, sustainability, and well-being at work.

Salary (gross): starting from 3200 EUR + bonuses, considering candidates’ experience and knowledge.

Location: Riga.

Further information on the vacancy will be provided to the next round of candidates.

If this opportunity has caught your interest, please send your CV (Preferably in Latvian) to the email address diana.liepina@astralrecruiting.com, indicating “Customer Service Specialist” in the subject line.

Confidentiality will be guaranteed.

If you have any questions, feel free to contact us by phone: +371 29616246